B&Q Hereford - Hereford

HighRise O.

Had a lot of help from an older colleague called Carl, went above and beyond, couldn’t have been more helpful with me and my partner in the paint section! Explained everything we need to know and we both had a lot of positive things to say about his assistance.

Marcia B.

Hereford B&Q were just amazing when we experienced problems with our flooring so close to Christmas.Special thanks to Hayley and Alex who could not be more friendly and helpful. New flooring purchased and problem resolved. Great customer service, thank you.

Stevie B.

Heaven for DIY enthusiasts (I'm not one!), you can find so much for the home and garden. Open to both the public and trade, huge range of stuff. Very clean store, helpful staff and large car park. Prices are reasonable.

Naomi M.

This place could be run better. It had good stock and products. But lots of small irritating things made recent trip a pain. I did click and collect, but it would have been better not to. There was a big queue at collections and they were slow to address this. They gave me my large items on a trolley which had one stuck wheel so was impossible to manoeuvre. I tried to buy something that was in the sale and the self service but it came up full price. They were very slow to help. In the end, I didn't bother buying it. The redeeming feature of my whole trip was the incredibly lovely member of the public in a yellow t shirt in the carpark who was me struggling with my trolley and crossed the car park to help me, helped me lift my items into the car and returned my trolley - he really cheered me up after irritating issues in b and q. He was the highlight! Use Screwfix or Toolstation if you want efficient service.

carole B.

I called customer services because of a damaged kitchen unit door. They were completely useless and quite rude. Martin and Harry were gold star in Hereford B&Q. They sorted the problem and made me feel a very special customer. Thank you

Margaret R.

I had problems with a tin of paint & Mitch at Hereford B&Q went out of his way to help me. Thank you very much Mitch for your time & help. It was much appreciated.
Margaret

Ade W.

Went in early (7am) as we hate crowds, well people in general! Also wanted to peruse the laminate floor and buy a good value for money laminate. Unfortunately my wife was with me so we have a much more expensive laminate floor! Luckily though, B&Q have a 4 for 3 offer on the flooring. Chose a very nice floor! Staff very polite and helpful.

Been back again for a mirror to help my wife put contacts in. Excellent large mirror on stand with lighting on, usb power or battery. Excellent!

Malcolm F.

Where others maybe wouldn't try Sarah pulled out all the stops to help us with our purchase of flooring planks. They were an end of line item and on the face of it there was only a single pack on the shop floor. Following investigation Sarah managed to locate some more on a pallet at the back of the store and (not even knowing whether we would return the next day) had them stacked on a trolley ready for us for when the store opened. Accordingly when we arrived at opening time we were able to be in and out of the store within five minutes all paid up. If everyone in a customer service environment was like Sarah the business of shopping would be a far more pleasurable experience - thank you so much !