Asda Ware Superstore - Ware

john T.

Customer service at ASDA is truly disgraceful.

I purchased some Schweppes bitter lemons for a cocktail party, had a very poor taste test traced back to the bitter lemon you see in the photos.

Note the different colours! Really acidic and chemical tasting.

ASDA Ware told me it wasn’t their responsibility and to contact Schweppes.

This is not how UK consumer law works, I told them. Another ‘manager’ intervened and said they can only refund me for the bottles I had left after 30 minutes of being lied to, rather than the ones my wife had tipped away but purchased on the same visit.

I will not go back to ASDA at any branch. The lies, the fake managers and ultimately the total lack of ‘Customer service’

Bernie K.

What seems such a shame is that there seems to be very high staff turnover at this store.
I’m a regular shopper here. Whilst I acknowledge the issues that other people have mentioned, I feel that the checkout and customer service staff are always outstandingly helpful and friendly. That means a lot to me and I navigate around the pallets with good humour.

Lee N.

Security man SHOUTED at my 11 year old son for going to use the toilet, saying he should’ve gone at school. We was in there getting snacks and drinks after he had finished. When I asked him about it, he told me exactly the same and adding that the toilet was for customers 🤷🏻‍♂️. Seems you need to be of a certain age to use the toilet in Asda. Completely rude. Big bully in my opinion.

rick

Want to Ware Asdas cafe - asked for a large cappuccino and was given a £2.95 coffee with a tiny bit of froth on top! The young man serving should really receive retraining - he really didn’t seem to be bothered what he served! Won’t revisit!

Jess D.

I was having trouble at the tills today and a nice young man named Bret was very polite and helpful definitely deserved some praise!

Chris W.

It’s my local “convenience” store and I visit the store a lot. There are a number of things that bother me surrounding the evening delivery processes. On many occasions there are Ambient pallets approx 3 blocking several bays mainly brioche bread & ambient cakes. Not only does it make it impossible to shop these areas but it’s not safe either? Tonight those said pallets were 3/4 worked making them low and a trip hazard. Also it seems that the standard practice is to stack all the new cases of product in the aisles blocking the bottom 2 shelves making them unshoppable? (Tonight approx 7.55pm). Just seems like very inefficient “non retail” type of practice as nobody was working this stock? Still 2 hours trade left can’t shop comfortably?
No fresh milk tonight at all of any type,I understand this could be a supplier issue but no signage?
First time I’m leaving a review and can only echo’s others experiences of customer service wait times,often seems like too many idle staff on self checkout when could be re-deployed to other areas? Just my honest perception.

Richard J.

Updated to a 1 star as this has happened again, it’s not acceptable…

We shop in numerous places, and as Asda is close-by to us we did often pop in for things such as milk. However, we have had to return Milk 6 times now over the past year or so, when it is well in date - it’s a problem and frankly it’s not acceptable. We have spoken to customer service in-store, they always call somebody over (I assume a ‘store manager’), we have been told that we’d be contacted by phone after giving our details, but nobody contacted us. We’ve lost trust in the store as it keeps happening, and we now just use the store occasionally.

Susan H.

Asda store is my favourite store to shop & would give 5 stars except for my experience trying to top mobile phone for past 2 days. TWICE the system did not work because, " we have a new system & it's gone down". We'll get it up again!!!