We Brand It - Bracknell

Sally D.

Disappointing Product & Poor Customer Service – Would Not Recommend

I ordered 50 branded wristbands from Webrandit for my wellness business. I chose them over a larger supplier because I wanted to support a small business — but unfortunately, this was a mistake.

The artwork proof I approved clearly showed a legible logo, but the final product arrived with the text so small and faint it was barely readable. If the mock-up had reflected the actual outcome, I wouldn’t have signed it off. The approval process is misleading and doesn’t give an honest representation of the final product.

When I raised my concerns, I expected a professional response — instead, I was accused of “haggling on price numerous times,” which is simply not true. I referenced VistaPrint once for comparison, like many customers do, and never tried to negotiate pricing. I’ve since sent two separate emails containing the full thread as proof, and still, no apology or retraction.

They also brought up a minor quantity error in my original enquiry as further “evidence” of me being difficult — even though I corrected it when placing the order. Rather than take responsibility for the misleading mock-up or offer a resolution, they responded with defensiveness and blame.

Worse still, they’ve now stopped replying altogether. I’ve followed up professionally and respectfully, but have been completely ignored.

To summarise:

The artwork proof was misleading

The final product was unreadable

I was wrongly accused of negotiating on price

Customer service was dismissive and unprofessional

No resolution was offered, and follow-up emails have been ignored

As a fellow small business owner, I’m deeply disappointed in how this was handled. I would not recommend Webrandit to anyone looking for quality products or reliable customer service.

John D. R.

We were really happy with the backpacks we ordered—they were great quality, and the printing looked excellent. Delivery was on time, and the price was very reasonable. Communication throughout the process was clear and easy, which made the whole experience smooth. Overall, a fantastic service—I’d definitely recommend them!

Helen P.

Cannot fault these guys, we ordered some branded doubled insulated bottles for an exhibition and they went above and beyond to make sure they were delivered on time and to the correct location. The product quality was amazing and the design exactly what we envisioned. We had compliments on them all day and even ordered an additional batch to give one to all of the staff they were so well received. You won't regret ordering with them.

Arbitra I.

Outstanding service! Jeannette was incredibly helpful and highly responsive throughout the process. The branded items are of great quality, and the speedy dispatch and delivery exceeded my expectations. I’m thoroughly impressed and will definitely be a returning customer!

Lauren B.

We used We Brand It for some branded lunch cool bags, and cannot recommend enough! The team were great and answered any questions we had, and kept us up to date with delivery information throughout. I'm sure we'll be using We Brand It again!

Emily T.

I have ordered multiple products, multiple times from We Brand It and have never been disappointed, their customer service, efficiency and communication has always been top notch! I highly recommend them for the quality of their products and their printing.

Sarah T.

This is the second time I have used 'We Brand It' for a corporate event. Customer service is excellent, all emails responded to quicky, kept informed of the ordering, delivery process and timeline. Excellent products, very good value. Highly recommend 🙂

Kayla H.

Fantastic personal service. Great company to deal with. We have ordered multiple items from them including pens and notebooks. Really happy with the level of attentiveness and communication regarding delivery etc. Even when I had specific questions about the notebooks, I was able to deal directly with the advisor from We Brand it/my merchandise and get responses swiftly. Would recommend.