Clarks of Kidderminster - Kidderminster

Clarks of Kidderminster: A Premier Car Dealer

Clarks of Kidderminster stands as a well-established and reputable car dealer located in the heart of Kidderminster, Worcestershire. Situated at 1562862822, at Worcester Rd, Kidderminster DY10 1JR, United Kingdom, the dealership has built a strong reputation for providing a comprehensive range of vehicles and exceptional customer service. Their website, clarksofkidderminster.co.uk, offers a convenient platform for browsing their inventory and learning more about their services. The dealership prides itself on offering a smooth and hassle-free experience to all its customers, reflecting a commitment to building long-term relationships.

Location and Accessibility

Clarks of Kidderminster’s location at Worcester Road provides excellent accessibility for customers in the Kidderminster area and beyond. The dealership is easily reachable by car, and ample parking is available, including a dedicated wheelchair-accessible car park. Furthermore, the premises boast a wheelchair-accessible entrance and wheelchair-accessible toilet facilities, demonstrating a genuine dedication to inclusivity and catering to the needs of all visitors. This commitment to accessibility underscores their welcoming and customer-focused approach.

Vehicle Selection and Services

Clarks of Kidderminster offers a diverse selection of vehicles, catering to a wide range of budgets and requirements. While specific inventory changes regularly, they typically deal in a variety of makes and models, including both new and used cars. They strive to maintain a stock that reflects current market trends and customer demand. Beyond vehicle sales, the dealership provides a range of associated services, ensuring a complete automotive experience. Credit cards, debit cards, and NFC mobile payments are all accepted for convenience. The dealership understands the importance of securing a vehicle purchase and offers financing options to assist customers in finding the right solution for their financial situation. They prioritize transparency and clear communication throughout the entire process.

Customer Feedback and Reputation

Clarks of Kidderminster has garnered a consistently positive reputation within the local community. They currently hold over 1030 reviews on Google My Business, providing a substantial testament to the experiences of their customers. The average opinion stands at a commendable 4.6 out of 5, highlighting a strong overall level of satisfaction. Feedback frequently emphasizes the dealership's attentive and helpful staff, particularly Roger, who consistently receives praise for his commitment and dedication to customer satisfaction. Many customers comment on the thoroughness of the sales process and the feeling of being treated with respect and value. It’s clear that the team at Clarks of Kidderminster prioritizes building trust and fostering positive relationships.

In-Store Shopping Experience

Clarks of Kidderminster encourages in-store shopping, providing customers with the opportunity to view and inspect vehicles firsthand. This allows prospective buyers to thoroughly assess their options and gain a deeper understanding of the vehicles on offer. The dealership's knowledgeable staff are readily available to answer questions, provide detailed information, and guide customers through the selection process. The emphasis on personalized service aims to create a comfortable and informative environment, ensuring that customers feel confident in their purchasing decisions. The convenient location and accessible facilities further enhance the shopping experience, making it easily accessible for all. The dealership is dedicated to providing a complete and satisfying experience, from initial inquiry to final delivery.

Key Features & Summary

In conclusion, Clarks of Kidderminster represents a reliable and customer-focused car dealer. Their commitment to accessibility, combined with a diverse vehicle selection and a positive reputation, makes them a strong choice for anyone seeking a new or used vehicle in the Kidderminster area. Their dedication to providing a seamless and enjoyable experience is evident in their high customer ratings and the consistently positive feedback received.

👍 Reviews of Clarks of Kidderminster

Gerry W.

5/5

Had a great experience with Clark's of Kidderminster... from start to finish nothing was a chor. Roger treated us will full commitment and can recommend him and the site to any potential purchaser.. you won't regret.

A C.

5/5

Came to have a look at what cars were on offer met a very friendly sales man called Kevin, not like most sales people wasn’t at all pushy let us look at our own pace but when we had questions he was on hand with knowledgeable answers chose the car we felt was best fitted for use but when we went home and hand doubt about fitting the children’s car seats in he allowed us to come back and try the seats in without hesitation. We settled on a slightly different car and a week later we are here to collect our car and couldn’t be happier with have Kevin has kept us up to date with everything if only more sales people were like him.

Dan C.

5/5

Came in to look for a new car with mobility, Kevin was very helpful, allowed us to browse in peace, look for what we liked, and allowed us to try our child seats in a car in the show room to see that the space was adequate. Very easy transaction, very helpful in helping us complete our purchase and today we will drive away happy.

Mandy L.

5/5

Can definitely recommend Clark’s of Kidderminster, especially Roger Harold who helped my Dad choose a car more suited to his needs . Roger was helpful in explaining everything and kept my Dad updated with everything prior to collection . Thanks Roger . Happy customer.

Barry P.

1/5

My EV6 company car recently broke down the AA attended and diagnosed the issue immediately. One of the problems was a 12v battery which was duly replaced with a brand new Bosch battery costing £300 with a 4 year warranty and fully tested on the vehicle. The car was then drove in limp mode to Kia, Clarks of Kidderminster. I was told they couldn’t look at the car for one week which was fine, the AA gave them a full diagnostic report and I went on my way. After a week I received a call from the service representative who stated they now knew what was wrong with the car, this was identical to the AAReport, what did concern me was the fact that Clark’s said I needed a new 12v battery, fleet who were unaware one had been replaced authorised a Kia battery with a one warranty. When I told the representative they had replaced a brand new 5 day old battery she said oh!!!! The car was in the garage for three weeks before the repair was completed. When I picked up the vehicle it was in a right mess internally, no attempt was made to clean the vehicle inside and out they didn’t offer. My car mat driver side had oil marks, no protection was installed to protect the mat soiling whilst the technician worked on my car. On the same day I picked up the vehicle I noticed a severe vibration from the wheels, it was booked back in again to solve the problem. I received a call again from the receptionist, she stated that the tyres had been replaced as they were non standard budget tyres! Attending Clark’s to collect the car the receptionist said the front tyres had been changed. I questioned her explanation stating the only tyres I had changed was the rear set, these were completed with top end tyres by my company’s fleet department the front were fitted as new from Kia not the budget ones they stated in the report. No explanation was given for this when challenged. Clark’s had inspected the tyres several times weeks before when the car was serviced by them. Clark’s were obviously using the fleet authorisation to earn extra money carrying out unnecessary repairs. Anyone else using them question and ask to see the old replaced parts before parting with your hard earned money
Would I fully trust this garage the answer unfortunately is no. I will be contacting the motor trade Ombudsman and Kia to voice my concerns.

Sally

5/5

Our salesman was Roger Harold. He was a proper gentleman. Very friendly, very knowledgeable and not pushy which we liked. I love my new car 😃

Tamara

5/5

I collected my new car today and wanted to say that Roger was absolutely amazing, he made everything go so smoothly with the purchase, went above and beyond with help and information and he also updated me with information when needed. He worked very hard to secure my favourite colour Suzuki and I am over the moon with it! Couldn’t recommend Clarks of Kidderminster enough.

Cameron S.

1/5

Extremely rude, so pushy we told the staff about our budget completely ignored and they showed us a car “we would want” after saying we didn’t want that car we where pressured into a lengthy conversation about PCP HP etc and at no point where we actually able to speak. The elderly guy who spoke to us was nice at the start and extremely pushy and rude to my partner at the end when she said she wanted time to think about it. Would not recommended at all sadly