Asda Andover Superstore - Andover

Joshua C.

Experienced one of the rudest employees of this store named kirtsy. She was rude, had the nerve to try tell me it was my fault the card reader on the self check out didn't work and them had the audacity to tell me to say please when I asked her to transfer the transaction to a working till. Utterly unprofessional and needs to be reprimanded.

Vico K.

I've tried to make a complaint online but asda apparently doesn't have a online complaint form so I'll have to do it through a review. I need to express a dissatisfaction I've been experiencing for months when coming in the Andover store especially in the evenings. There is a particular member of staff who have a strong odour of BO that follows him and lingers around the aisles and that wears the same uniform that never seems to have been washed. I know this isn't something pleasant to bring up but I can't stand having to come in to do my shopping and deal with such situation where I also avoid aisles he is in or has been. I'm also surprised none of his colleagues have raised any issues with the matter but I'm hoping it can be dealt with.

Jake N.

Visited Asda Cafe in Andover today and ordered 2 paninis. We paid for them and the guy who was at the till, having a scratch, huffing and puffing, then put the paninis in the toaster, no gloves and the greaseproof paper he was using was dirty. He used his hands rather than tongs, wiping his hands on his already dirty apron. Then when he brought our food to our table, still huffing and puffing all over it, he said "here y'ar" and walked away. No customer service skills at all.

a58

Asda

🤯

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I arrived at 730 At morning Set All mystuff Guyswhen I did these at Tescos I ended the challenge andRan away whenI lit up a campfire and The campfireWasnt nise to melol Sothis time I Took anoven From Home 👌

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At 835 I need a big dump Ina tollet rightMate so whatsthe optionsHmm GuysI did it in My oven hmm I gotHungry afterThis so I turnedmyOven on and it started smokingOut thenIt burnted On the inside🤨

At 839 I then packed up Allof My stuff and left And ended th challenge Unfortunately

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I quickly skedadled awayOh man Ihope my ovenis probablyOk as I ran away

bed was uncomfortable Badhotel greatToilets thoughAnd food ThanksAsda

3 stars

adam T.

Click and Collect was shockinginly bad. Took an hour to collect my shopping for what was supposed to be a convenience and paid extra for the convenience. It would have been quicker to do a manual shop.

You need to do something about the people who park in the Click and Collect parking bays and then dissappear off up to the shop to return with a trolley full of shopping.

If you can't provide the service as your competitors do, then do everyone a favour and not bother at all.

The poor lad on his own dealing with this looked quite stressed out and frustrated, I felt sorry for him as it was clearly not his fault.

Susie K.

Went to the café last Friday for breakfast, and the lady working was absolutely wonderful. She was on her own for whatever reason... had a queue of people to serve... and cook breakfast for - which did not take too long at all. We expected to be waiting a while! She was very polite and friendly and took it all in her stride 🙂

Charlene W.

We came in yesterday to do our usual shop and was served by Heidi, she was absolutely wonderful. Very polite and extremely helpful, could not have asked for better service. Thank you Heidi 😊

Martyn E.

I rushed to the local Asda to buy lottery tickets, but no one was at the lottery counter. Despite three staff members standing behind me at the self-checkout, I waited for over five minutes and missed the chance to get my ticket. Partly my fault, but also a bit of Asda's responsibility. Quite dissatisfied with the experience.