Durham Visitor Contact Centre (Telephone Service) - Durham

Durham Visitor Contact Centre – Your Gateway to a Historic City

The Durham Visitor Contact Centre serves as a vital resource for anyone planning a visit to the captivating city of Durham, located in the heart of North East England. Situated at Address: Durham DH1 1WA, United Kingdom, this centrally located service provides comprehensive information and assistance to ensure a memorable experience for every traveler. Accessible via telephone at Phone: 3000262626, and extensively detailed on the thisisdurham.com website, the centre is dedicated to promoting the rich history, culture, and attractions that Durham has to offer.

Specialties and Services

The Durham Visitor Contact Centre specializes in providing tourist information, acting as a first point of contact for visitors seeking guidance on everything from accommodation and transportation to local events and activities. It’s a hub for planning your itinerary and uncovering the hidden gems of this remarkable city. The team is committed to delivering personalized recommendations based on individual interests and preferences. They are adept at tailoring suggestions for families, solo travelers, and groups, ensuring a seamless and enjoyable trip for all.

Location and Accessibility

Conveniently located at Address: Durham DH1 1WA, United Kingdom, the Visitor Centre is easily accessible. Its central position allows for easy exploration of Durham’s main attractions. Furthermore, the centre prioritizes accessibility, boasting a wheelchair-accessible entrance and a dedicated wheelchair-accessible toilet, demonstrating a commitment to inclusivity and ensuring that everyone can enjoy the city’s wonders. Beyond accessibility features, the centre accepts credit cards, debit cards, and NFC mobile payments for ease of transaction.

What to Expect

Visitors can anticipate a friendly and helpful service from the knowledgeable staff. They are equipped to answer questions about Durham Cathedral, Durham Castle (a UNESCO World Heritage Site), the River Wear, and the numerous museums and galleries the city holds. The centre also provides information about local restaurants, shops, and entertainment venues. Families will appreciate that the city is good for kids, with plenty of parks, interactive museums, and engaging activities to keep young ones entertained. The atmosphere reflects a genuine enthusiasm for Durham's heritage and a desire to share its beauty with visitors.

Customer Feedback

The Durham Visitor Contact Centre currently maintains 13 reviews on Google My Business, reflecting a consistently positive average opinion of 3.7/5. These reviews suggest a strong commitment to customer service and a dedication to providing accurate and up-to-date information. While there’s always room for improvement, the overall sentiment highlights the centre’s value as a resource for travelers. The positive feedback often mentions the helpfulness and enthusiasm of the staff, as well as the quality of the information provided.

Further Information

For a more detailed overview of Durham’s attractions and events, or to plan your trip in advance, we encourage you to visit the thisisdurham.com website. This website offers a wealth of information, including maps, opening times, ticket prices, and a calendar of events. You can also contact the Visitor Centre directly by phone at Phone: 3000262626 to speak with a member of the team and receive personalized assistance.

Key features of the Durham Visitor Contact Centre include:

• Comprehensive Tourist Information
• Wheelchair Accessibility
• Accessible Toilet Facilities
• Multiple Payment Options (Credit/Debit/Mobile)
• Family-Friendly Activities

Additional points of interest in Durham include:

• Durham Cathedral
• Durham Castle
• River Wear
• Framwellgate Market
• Orientalism Museum

👍 Reviews of Durham Visitor Contact Centre (Telephone Service)

Babs B.

5/5

Durham is a city full of character and charm! 🏰✨ The cobbled streets, historic buildings, and hidden little alleyways make every walk feel like stepping back in time. The architecture is stunning – from the grand cathedral towering above to the tiny details on old stone houses and shopfronts.

Perfect for wandering, exploring, and of course… taking way too many photos 📸😂. Durham truly feels like a storybook city, with history and atmosphere around every corner.

Highly recommended for anyone who loves architecture, history, and beautiful city vibes!

Capastian L.

1/5

Durham hasn't helped out the homeless problem correctly. Last night spent a freezing time outside, to the be told about the 4AM to 6AM round of those that seek out homeless people in Durham!

Was approached by a security personnel (rather intimidating how he got extremely close to a freezing and sleep deprived ones self) - instead of assisting and giving support around homeless problems, guy just immediately tells me "Could you leave the private area, no ones allowed here between 1AM to 5AM whilst using a rather rude and rash attitude, even breaking the social distancing at the time that security personnel should ALWAYS respect.

This could of ended badly, man is around 6"4 and had a bulky large body build (honestly a Hulk Hogan type of man). Had another with me during the time and he just didn't care that we were suffering from the effects of the cold! Won't ever trust Durham to aid in housing.. FULL STOP!

Jan B.

5/5

Can't praise the staff in this place enough. I wanted to know where the taxi ranks were in the city. The woman sent me information and then updated it later on. Service above and beyond. We'll done and thank you!

douglas H.

5/5

In my experience the visitor centre is very organised and are determined to make sure that any advise and recommendations are suited to your particular needs. They have at their disposal a wide rang of activities that will cater for practically most visitors wishes wether locals or tourists.

Alex I.

4/5

At least it was open.
Most Tourist Informatio offices have either shut down completely or have been closed due to Covid.
I get lost easily......?

John F.

1/5

Can't say I was impressed phoned several times and nobody picked up. As I live 3 hours away thought it prudent to call ahead.

Peter P.

1/5

Situated inside the library, but it was closed, not sure if it's ever open?

Dinah B.

5/5

Efficient, friendly and helpful service.