Broadfield Post Office & Newsagent - Crawley

Elaine Price

If it wasn't for Shubham at this little post office, I'd be stuck with 2 huge parcels that I had no idea how to return. ( I couldn't even lift them) His response? No problem ? He told me what he needed from me, then took over and dealt with it all. What a star ⭐
Thank you very much.

Aarti Prajapati

I recently visited Broadfield Post office and was blown away by the exceptional customer service provided by their amazing staff. From the moment I walked in, I felt welcomed and valued as a customer.

The staff at this post office are truly top-notch. They greeted me with warm smiles and were incredibly courteous throughout my entire visit. Not only were they friendly, but they also went out of their way to ensure all my questions were answered and needs were met.

What impressed me the most was their efficiency and promptness. Despite a busy day at the post office, the staff managed to handle each customer with incredible speed and precision. I was in and out in no time, which made my day so much easier.

Overall, my visit in Broadfield Post office was a delight, and I can confidently say it was one of the best customer service experiences I've had. I'll definitely be returning and encouraging my friends and family to do the same. Keep up the fantastic work.

David Wright

I recently went to this post office to renew my passport. The service was very friendly and efficient, all done in around 10 mins including a new photograph. They posted off my old passport and I received my new passport in just under 2 weeks. Excellent result.

North Damen (Brendan Taylor)

Shubham [062912X] is a brilliant representative for the Post Office. Helpful. Friendly. Patient. Polite. Considerate. And calm. Someone who understands the value to their community and who takes pride in doing their best to serve. Five stars!

Alice John

Can't believe such a RUDE service honestly. Please don't behave like that, if you can't help just simply say that you can't but don't be rude to your customers. I just asked him ("Rajesh Nayee") a cello tap or something to stick address label on the packaging. He replied so badly said that " we are here for the business, not for free stuff to provide". I was so shock to hear that, how can he even say that, just say No if you dont want to provide. I just said you are behaving rudely my friend, you shouldn't say that. And he refused to take my parcel said i am abusing him. I asked why not? Then he said "This is my Shop and post office i can refuse". I am going to complain in the main post office too but just sharing my experience. Just loosing your customers nothing else. I was their regular customer since an Old gentlemen "Jitu" was looking after post office, he was really a gentleman. Sadly wouldn't like to visit again this place.

----------------Reply to the shop owner ---------
Dear shop owner - instead of saying to remove proof their behaviour and edit comment you should ask your staff why He did he refuse taking parcel? Why he being Rude to customer? In the attachment you can clearly see that i have small package in my hand. Nobody asking Free stuff, I only asked for the cello tape to stick address label and he started saying that rudely we are not working voluntarily here, and don't have FREE stuff to give but doing Business. IT WAS AN INSULTING MOMENT FOR ME. if he didn't have that he can simply say that sorry we don't have.
Then I managed to stick postage on packaging and came back to the Post Office and he clearly refused to take my parcel. See the video.
His such a behaviour forced me to put this review. Another thing - He was claiming He own the post office and the shop, so i can refuse.

I can complain against you - WHY did you refuse to give postal service without any reason. We only have one post office in the Broadfield you know that, you can't refuse without any solid reason. As a business owner i often need to visit Post Office, if you ignore to provide serviceI, it can't be acceptable. hope this make clear to you.

Rachid Elhajoui

Best post office in Crawley family owned and located in the heart of Broadfield

gttunited Gtt

Very helpful branch. Especially man named Shubham.
Thank you for top service.

Bill T

Staff here I’ve found are really fantastic.
The guy in the post office bit is really friendly and helpful , and when that is shut you can still send post off at the front counter. Really useful service