Asda Bloxwich Superstore - Walsall

Calvin J.

A 1 star rating is being generous! Visiting the store first thing on a Sunday you would expect at least some scan and go scanners to be available, having been on charge all night but no. So resorted to the app, which failed half way round the store.. annoying but not the end of the world.

However, the biggest issue at this store is poor management. I can go to Tesco or Morrisons on a Sunday and the shelves are stacked and all stock at the front of the shelves. The same cannot be said for Asda; there were people on their knees reaching to the back of shelves to see and reach stock, this is madness. Several times during my visit I lifted unopened surplus products from the top and restocked the shelves myself.

There were cages of cardboard and unloaded pallets all over the place, making the small isles even more difficult to navigate. I still spent over £100 in store but ended up in Morrisons to complete my shop.

This Asda is a disaster area and management need to brush up on their service skills.. it’s not rocket science!!

The staff are mostly really helpful but at times I can see their frustration when customers are clearly disappointed with the state of the store.

Asda, you need to do better.

Jenny A.

I ordered using the express delivery, never again! Delivered by Uber, there was six items missing which i was not happy about, i contacted the uber driver who couldn’t care less and said to contact Asda, i spoke to customer services using the number on my order details, no help whatsoever, eventually after 2 calls they put me through to the asda store, i was told they couldn’t do anything as Uber was a seperate service for the store, i had to have a refund which i didn’t want, i needed my missing items that i had paid £8.50 delivery for! Terrible service, will never use again.

Lesley B.

Not been for ages but visit was fine. Store was fairly quiet at 10.30am. Ample parking, shelves well stocked and cashier very friendly.

Simon H.

Staff were useless asked 2 members of staff if there were any more drinks on the valentines deal as shelf was empty both said don't know.
No offer to go & check just shrugged their shoulders & it say on their uniform here to help
Obviously they are not here to help

Sonu S.

Ordered some baby wipes online just to collect in store but gave me substitute for other ones which was 1/3 the value of original once i ordered. Which i cancelled that's fine but in store shelves was full with deal ones i ordered don't know why they still give you wrong ones with high price but some of the staff attitude pisses me of i asked one of the crew member for help all he said it's the corner of the store with hand gesture i said store got many corners can you be more specific. Same happened during couple of years ago that's why i stope going to this store even it's local to me.

Amie

Never has anything you need or want. Clothing range is rubbish.
More of an Asda express then a superstore. Very limited on products and most of asdas own brand isn't stocked.

Stuart

The management of this store clearly have their eyes glued on. In the 36 years I’ve spent on this planet I’ve not been in a worse presented shop.

Boxes and displays strewn everywhere. Price labels in the wrong place.

Asda you ought to be ashamed and asking what your paying the manager for here.

Truly abysmal.

tia E.

Clothes section is FAR TOO small!!
NEVER has what u want/need & I'm sure staff can sense ur about 2 ask something so they scatter & thus disappear!!