CampaignHero - Leatherhead

Deimantas L.

Waste of time - consistently changing account manager, consistently deletes google profile to hide bad reviews, no good results.

We had told them from the very start our campaign goals, maximum costs, and etc. We then spent months telling them that our campaign doesn't meet our expectations and that our conversion costs were too high to which their response was that "the campaign is learning", yet after more than 3 months we've seen no improvement, and as a matter of fact, most of the time we were paying more for the ads with this agency than we were making money from the conversions

Peter M.

Where to start. Used for them for around 6 months, maybe a bit longer. Initial meeting was strange, lack of understanding and perhaps something lost in translation. Provided a number of maps with zones to specific geo target areas. Had a small amount of initial success - but it came at a cost of £££’s.

I was told to always use the app to do anything, monthly coaching session, meetings whatever. It never worked from day 1. It would pop up with errors and also say things like ‘no account manager assigned’ without this apparently you cannot do anything. I would then email the contact I had - who would send me a link to book a meeting. I would mention the issues in the proceeding meeting, nothing ever got done about it.

I then realised by going into my own account that the radius bubbles that can be drawn to cover a location were basically showing my small Swindon based company - covering all of England which was specifically not something I requested - I then looked at the data and could see they had wasted £££’s over time on locations we cannot even cover - complete waste of time and no ownership of the mistake.

Only when I cancelled and moved to another company did someone reach out to ask what had happened. Weird thing was so did a so called account manager who wasn’t even aware I had stopped using them.

All I would say is, be clear on what you are expecting. Sadly you will have to check this is being done - I think this is what happens when a small UK based agency use staff not based in the UK and communication is lacking

Natasha A. T. A.

Campaign Hero is awesome! I own my own art supply eCommerce store Addicted To Art which I started myself in 2012. Im pretty much self taught in all marketing and web areas but was definitely falling short in areas of google ads, Facebook and SEO until I downloaded this app. It was like having my own personal campaign hero at my finger tips. The app is connected to my site, tracks areas I need to improve and if I have no clue I just message one of the professionals and he/she gets back to me and sometimes even does the changes for me. I am beyond impressed with this company! Thank you for genuine help, good communication and stellar service!