Chat Heroes - Wallsend

Iain H. D. L.

We are delighted with the service from the Chat Heroes team. From the very first contact we made with the team we felt they took time to understand our business. We have already had 3 ring sales as a direct result of live chat, and we have only just finished our trial period! We will of course continue working with Chat Heroes so we can offer this amazing service to our customers, why wouldn't we? If you are thinking of offering live chat to your customers then what are you waiting for - give Chat Heroes a try.

Caroline M.

Medical Solicitors couldn't be happier with Chat Heroes. No other provider I talked to, and I talked to a few, were offering a 30 day trial period to assess an individual firm's needs. The charges are highly reasonable. We would have ended up placed into an automatic minimum bracket with another firm and the charges would have been much higher. I've been very happy with the ease with which arrangements were made to start the 30 day trial and I'll certainly be carrying on with Chat Heroes. Although it's clear our website, to date, doesn't have an awful lot of web chat requirements, the web chats that have occurred have been extremely worthwhile, with a good conversion into sales. The updates on web chat provided are very good and communication generally. Going with this level of service is a no-brainer!

Chris K.

I’d like to thank Paul and the Chat Heroes team, initially for their patience and excellent support we’ve received over a number of weeks while setting up the Live chat facility with one of our clients.

And secondly to highlight the performance of Chat Heroes once implemented. Within the first 24 hours of going live, our client already had a number of good leads and that trend has continued through their first week.

The number of live chats already out numbers enquiries from the traditional contact form and phone calls and we’ll be fully recommending that our client invests in Chat Heroes moving forward, and will have no hesitation in promoting their service to our other clients.

Steve D.

Great service, cost effective and super easy to setup, Chat Heroes did just about everything for us and the service was up and running in no time. Lots of positive client feedback which is great, because if our own staff had to man the chat log, we would definitely fail to do so well due to other priorities and pressures.

North T. B. F.

We're delighted to be working with Chat Heroes. An online chat service is something that we don't have capacity to manage ourselves but being able to put all of the relevant information into the system for chat agents to pick up is a great idea! We've had lots more enquiries coming through since we started using the service.

Gemma M.

Chat Heroes have been providing a live chat service on our web site for 9 months, providing online sales support where we don’t have the capacity including out of hours.
As colleagues they are friendly, helpful and professional and provide our customers online support they to purchase mobile phones, line rental and broadband. They answer general enquiries with the scripts we’ve pre prepared together and have a flexible approach to working with us as our business changes.

Jonathan S.

Diaquip are delighted with the service provided by Chat Heroes. The Chat Heroes team are helpful, friendly and responsive. They give us a valuable service both in and out of working hours and have been able to assist our web visitors with responsive assistance through their live chat system. This in turn has led enquirers to become customers. I am always delighted to recommend them to others in business - as a vital and valuable addition to their website. Thank you.

Forest P.

We have been using Chat Heroes for 9 months now and find them excellent-very responsive and they seem to ask all the right questions from the script that we have provided. I would thoroughly recommend them.
We are in the process of updating another one of our websites and when ready we will be adding the Chat feature to that as well.