Alexandra J.
1/5
I recently had an astonishingly puzzling encounter with CPM UK that left me utterly bewildered. The highly interrogative manner in which they approached the conversation was nothing short of uncomfortable and questionable.
All of this just to get a quote on recycling windows! I found myself subjected to an onslaught of invasive questions that were far more extensive and intrusive than what I had to answer while applying for a mortgage. The repeated insistence on knowing whether I owned my own property and the subsequent disbelief at the notion of a female owning property independently were not only archaic but infuriating.
To compound the situation, the relentless inquiries about my marital status felt wholly inappropriate. It is beyond my comprehension how my marital status could be remotely relevant to a mere window recycling quote inquiry. The invasive questioning extended to the length of time my partner had resided in the property, adding to the sense of unease I was already experiencing.
The peak of frustration was reached when I politely requested to be removed from their call list. Instead of acknowledging my request, the representative's response was shockingly dismissive, stating, "I don't get why you're getting so defensive." This condescending remark not only invalidated my feelings but also highlighted a complete lack of professionalism and empathy on their part.
What's more perplexing is that all of this invasive questioning was carried out just to obtain a quote for recycling windows. I couldn't help but reflect on the fact that I hadn't encountered this level of scrutiny when applying for a mortgage, a process far more complex and significant than recycling windows.
To add to the absurdity, CPM UK insisted on refusing to visit my property for a quote without my partner being present. This, despite the fact that I am the sole owner of the property. Such a policy only served to exacerbate the frustration and highlight the deep-rooted gender biases and outdated assumptions that seemed to underpin their entire approach.
My experience with CPM UK was nothing short of baffling and disheartening. The line of questioning felt invasive and archaic, and the representative's response to my request was both frustrating and unprofessional. Such an approach leaves me questioning the legitimacy of their business practices and raises concerns about their overall integrity.
In a world where customer service and respect for individuals should be a priority, this encounter with CPM UK left me deeply disappointed. I can only hope that they reevaluate their approach and strive to create a more inclusive, respectful, and legitimate business environment in the future.
