Dallas Love Field - Dallas, Texas

Marcella R

I love it because it's one of the last SIMPLE airports. You don't have to walk 5 miles or ride a tram to your gate. I only take a flight if my layover is here. They also have a good variety of food choices to eat at. The good thing is that the food court is not far from the gates. It's also always clean and staff is so nice.

FH Jordan

The airplanes were on time and I flew southwest from BHM. The flight was good and taxiing was fast so we got to our gate early so we could get food from the airport!
I feel like people care better here than in some other (and usually more busy) airports.

Ry Dar

4 Stars - Dallas Love Field Airport

Dallas Love Field Airport provides a largely positive travel experience with its efficient layout, friendly atmosphere, and convenient amenities, although there was one notable issue that affected some travelers.

Navigating Love Field is straightforward, thanks to clear signage and well-organized terminals that facilitate smooth transitions between check-in, security, and boarding areas. The airport's manageable size ensures minimal walking distances, which is convenient for travelers with tight schedules.

The facilities at Love Field are modern and generally well-maintained, offering comfortable seating areas, clean restrooms, and ample charging stations throughout. The airport's commitment to cleanliness and comfort enhances the overall passenger experience.

Customer service at Love Field is typically exceptional, with courteous and helpful staff members readily available to assist travelers. However, there was an incident where a traffic management staff member appeared overly aggressive, negatively impacting some passengers' experiences.

Dining and shopping options at Love Field are diverse, catering to a variety of tastes and preferences, offering both local favorites and popular chains. Whether you're looking for a quick bite or a full meal, the airport provides convenient and satisfying choices.

Overall, Dallas Love Field Airport is a solid choice for travelers flying in and out of Dallas, offering efficient service, friendly ambiance, and convenient amenities. Despite the isolated incident with a staff member, the airport generally provides a positive travel experience.

Ranjith Kumar

Worst boarding experience. No empathy. A cult-like system. That’s how I’d describe Southwest Airlines at their headquarters airport, DAL. This was my first time flying with Southwest, and it was the worst airline experience I’ve ever had. I booked them because they finally showed up on Kayak, though I’d never seen them listed when I lived in Seattle. Despite this, I booked roundtrip tickets from DAL to PHX.

I checked in early and got a boarding pass with my group (B) and position (under 10). When boarding started, I couldn’t hear the low-volume announcement at gate 13 and wasn’t sure which group was boarding. I stood near the number pillars showing 1 to 10, but people were cutting in front of me. I thought that was rude, but as I moved forward, the air receptionist said it wasn’t my time and sent me back. I tried again at another pillar that also showed 1 to 10, only to be sent back a second time. By the third attempt, it was my time, but I was so frustrated, I asked the receptionist to just get rid of the useless number pillars. Her response? "You are way overreacting." Easy for her to say—she wasn’t the one sent back twice with zero empathy for what I was going through. I explained this was my first time flying with Southwest, but she replied, "When everyone is fine, what’s the issue with you?" It felt like Southwest operated like a cult where everyone magically knows their weird rules. No screens showed which group was boarding or where to stand, and the pillars were arranged diagonally with duplicate numbers. A complete mess.

I’ve been flying for 18 years with airlines like American, Delta, United, JetBlue, Emirates, and more—both domestically and internationally. I’ve never seen a system this dysfunctional. If Southwest has such a unique boarding process, they should at least send an orientation email or video explaining it. But they did nothing. I didn’t know that the "Position" on my boarding pass meant "Boarding Line Position" and not "Seat Position" because they use open seating. How was I supposed to know any of this? I even searched through all my emails from Southwest, and none mentioned this process. All they did was repeatedly ask me to upgrade to A1-A15, whatever that means. If Southwest’s operation is this chaotic at their home airport, I shudder to think how bad it is elsewhere.

On my return from PHX to DAL, things didn’t get any better. PHX has two terminals, and while on the train from the rental car center to the airport, I realized my Southwest boarding pass didn’t indicate which terminal my flight was leaving from. Seriously? Every other airline I’ve flown from PHX shows the terminal, but not Southwest. I had to find a train map with an airline list to figure it out. If you miss even one small detail with Southwest, you could end up at the wrong terminal. How is it okay for Southwest to not display such crucial information?

At least when I reached the gate at PHX, the process made sense. Bright, clear screens showed which group was boarding, and the number pillars were correctly placed to indicate where people should stand. No wonder people were cutting the line at DAL earlier—they were following Southwest’s system, which made no sense at DAL. They probably repurposed a non-Southwest gate, and the staff at DAL botched it completely. There were no clear screens and the number pillars were poorly placed, confusing first-time passengers like me. Regular Southwest flyers seemed to know the imaginary system, but I had no clue, and the staff was unhelpful and showed no empathy.

In conclusion, this was the worst boarding experience I’ve ever had. Southwest operates like a cult, their staff is uncaring, and their process is confusing to first-time passengers. They didn’t send any orientation materials or mention that "Position" means "Boarding Position" and that seating is open. If this is how they treat customers at their headquarters airport, I’m seriously concerned about their operations elsewhere.

Sunil Agarwal

The second time we had a stopover at the South West section of the Dallas airport but this time we had more time to explore and enjoy our food. I definitely had time to try What a Burger and they were gracious enough to prepare an avocado sandwich without the meat patty for my wife who is a vegetarian. It wasn't as beautiful as La Guardia Airport in New York but still a nice airport with good food selection and good ambience.

Lucas Spellman

This airport made my air travel a breeze today. Me, the kids and my wife traveled from TX to Florida today. The place was clean, well organized and everyone we encountered on their staff was welcoming and friendly, helpful as well. I didn't have a bad time at dfw, they are good also. However the smaller crowds and less busy environment takes the cake for me. They all (airports) have the I'm going to charge you 6 dollars for a bottle of bad tasting water gimmick however..... they need to stop taking extreme advantage in certain situations. Overall, as good as an airport can get in my honest opinion.

Martien Timmer

It is a lovely and smaller airport, easy to go by. Lots of restaurants and places to shop for travel. I bought myself a travel pillow.
As always I advice to take time for security, as it does take a bit of time. It was a bit slow today.

Pamela Page

Dallas Love Field is a convenient and efficient airport for traveling in and out of Dallas. The staff is friendly, and the layout makes navigation easy. Security lines are usually quick, and the airport offers a nice variety of dining and shopping options. It's smaller than DFW, which makes it less overwhelming and perfect for quick trips. Parking is convenient and reasonably priced. Overall, a great experience!