Focus Group (Norwich) - Norwich

Focus Group (Norwich)

Focus Group is a well-established telecommunications service provider and software company located in Norwich, United Kingdom. Established with a vision to revolutionize the industry, Focus Group has been providing top-notch services to its clients for years. The company is headquartered at the convenient location of RPM, Suite 3-5, Wensum Mount Business Centre, Wensum, Low Rd, Norwich NR6 5AQ, United Kingdom, making it easily accessible to clients in the region.

With a strong focus on innovation and customer satisfaction, Focus Group has become a trusted name in the industry. The company specializes in providing a wide range of telecommunications services and software solutions, catering to the diverse needs of its clients. Their expertise in these areas has helped them build a loyal customer base over the years.

Focus Group's commitment to accessibility extends beyond their services. The company understands the importance of ensuring that all clients, regardless of their physical abilities, can access their facilities. This is evident in the wheelchair-accessible car park and entrance at their Norwich location, making it a welcoming environment for all.

To get in touch with Focus Group, you can call them at 3336006999 or visit their website at focusgroup.co.uk. Their team of experienced professionals is always ready to assist you with any inquiries or concerns you may have.

Customer Reviews

Focus Group has received positive feedback from its clients, with a total of 29 reviews on Google My Business. The company boasts an impressive average rating of 4.6 out of 5 stars, a testament to their dedication to providing high-quality services and solutions to their clients. If you're looking for a reliable telecommunications service provider and software company in Norwich, Focus Group is definitely worth considering.

👍 Reviews of Focus Group (Norwich)

Ben A.

1/5

Absolutely Terrible, id give 0 stars if i could.
The system is completely down, cant get through to anyone for 25 minutes, when we did the advisor told us RPM/Focus group doesn't manage our phones.
After additional time on the telephone, finally a case is submitted. Tried calling back one hour later and my phone call isn't being answered.
RUBBISH RUBBISH RUBBISH/TERRIBLE TERRIBLE TERRIBLE. Its a shame I left Yay.com.

Nicky B.

5/5

We have worked with RPM for over 5 years and we have always had excellent customer service and speedy resolution of any issues. We recently upgraded to their Patient Contact System and advanced call recording and it has made our lives much easier. We have far more control of our system now and can produce some extremely useful reports. There is always a friendly voice on the end of the phone when we need them and I would recommend RPM to anyone.

Dim I.

5/5

We have used RPM to provide a range of solutions to our business over a number of years. The service has almost always been faultless, but whenever there has been a problem we've been able to contact RPM easily and it has soon been resolved. The team there know their stuff and it's refreshing to be able to speak with people who can explain technical things in easy to understand language. Many thanks for all you've done over the years!

Sharon F.

5/5

Amazing customer service and support from RPM. Can not thank Sam enough for his time and patience and for fixing the issue so promptly yesterday at the surgery. Never have any trouble when contacting RPM, all the staff are always very friendly and helpful.

Dawn H. L.

5/5

Excellent team and service we have been with RPM for approximately 18 months to 2 years and always find them fantastic especially Sam and Dan. Thank you so much for everything. Great system, great customer service and great support. Thank you RPM

John J.

5/5

Excellent customer service.
We were in dire straits due to previous supplier not fulfilling obligations. RPM were easy to deal with and sorted out our problems in next to no time.
Would recommend them.

Sam

5/5

I’ve been with RPM for a couple of years now and find the customer service great. Dan and Sam have really gone above and beyond to make sure we have had everything we need from set up through to now and the team have always been quick to reply with any queries, would highly recommend.

andy P.

5/5

Quite possibly the best service from a business I have ever received! Friendly people and absolutely excellent service provided by the team, especially from Clive, who has gone fully above and beyond his daily duties! Simply put, excellent!