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HM Passport Office, Durham [Appointments only] - Durham

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: Freeman's Pl, Durham DH1 1SL, United Kingdom.
Phone: 3002220000.
Website: gov.uk
Specialties: Passport office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 592 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of HM Passport Office, Durham [Appointments only]

HM Passport Office, Durham [Appointments only] Freeman's Pl, Durham DH1 1SL, United Kingdom
☎️3002220000

⏰ Open Hours of HM Passport Office, Durham [Appointments only]

  • Monday: 8:30 am–5 pm
  • Tuesday: 8:30 am–5 pm
  • Wednesday: 8:30 am–5 pm
  • Thursday: 8:30 am–5 pm
  • Friday: 8:30 am–5 pm
  • Saturday: 8:30 am–3 pm
  • Sunday: Closed

HM Passport Office, Durham: Your Gateway to International Travel

For individuals seeking to obtain or renew their British passports, the HM Passport Office located in Durham presents a dedicated service. This office operates solely on an appointment-only basis, ensuring efficient and streamlined processing of applications. It’s a vital component of the UK government’s commitment to facilitating international travel for its citizens. The Durham office specializes in all aspects of passport services, from first-time applications to renewals and replacements. It’s strategically positioned to serve residents of Northern England and beyond.

Location and Accessibility

The HM Passport Office, Durham is situated at 3002220000 and located at . Its accessibility is a significant priority. The facility boasts a wheelchair-accessible car park, guaranteeing convenient parking for individuals with mobility requirements. Furthermore, a wheelchair-accessible entrance is available, removing barriers to entry and promoting inclusivity. Restrooms are also provided on-site for added convenience.

Services Offered

  • New Passports: Applications for initial passport issuance are processed at this location.
  • Passport Renewals: Individuals whose passports are nearing their expiry date can utilize this office to renew them.
  • Lost or Stolen Passports: Replacement passports are issued following the appropriate reporting procedures.
  • Emergency Passports: In urgent situations, emergency passports can be obtained with supporting documentation.
  • Child Passports: Specific procedures apply for child passport applications, requiring parental consent and supporting documentation.

Customer Feedback and Reviews

The HM Passport Office in Durham has garnered a considerable number of customer reviews on Google My Business – currently totaling 592. The average opinion is 3.2 out of 5 stars. While the overall rating suggests areas for improvement, a significant number of reviews highlight the efficiency of the appointment system and the professionalism of the staff. Many applicants appreciate the dedicated service and the ease of navigating the application process. However, some reviewers have expressed concerns regarding potential delays and the need for clear communication regarding processing times. It’s recommended to check the gov.uk website for the most up-to-date information on processing times.

Key Information and Recommendations

To ensure a smooth application experience, prospective applicants are strongly advised to:

  • Book an Appointment: Due to the appointment-only system, securing an appointment is mandatory. Appointments can be booked online via the gov.uk website.
  • Gather Required Documents: A comprehensive list of documents required for each application type can be found on the gov.uk website. This includes proof of identity, proof of nationality, and supporting documents as required.
  • Arrive on Time: Punctuality is essential for appointments. Late arrivals may result in rescheduling.
  • Check Processing Times: Processing times can vary, so it’s advisable to apply well in advance of planned travel.
  • Contact Support: For inquiries or assistance, contact the office via phone at 3002220000.

About the HM Passport Office

The HM Passport Office is a government agency responsible for issuing and renewing British passports. It operates under the Home Office and plays a crucial role in ensuring the safety and security of the UK’s borders. The Durham office is one of several regional offices across the country, contributing to the efficient delivery of passport services nationwide. The organization’s commitment to service excellence is reflected in its accessibility features and dedication to streamlining the application process. The HM Passport Office continually strives to enhance its services and maintain the highest standards of security and efficiency.

Important Note: Always refer to the official gov.uk website for the most current information, requirements, and processing times.

👍 Reviews of HM Passport Office, Durham [Appointments only]

HM Passport Office, Durham [Appointments only] - Durham
Harjit S.
5/5

LOST PASSPORT READ HERE. on Friday late night I discovered that I lost my passport I tore up the house for 2 days until I figured it’d be better to get a new one as I’m flying on Thursday. I booked an appointment first thing Monday morning. Despite being 2 hours away. Went to the passport office. Had a conversation with the staff checking bags which were great people. There was a younger man. Late teens early 20’s and an older gentleman who were both great help. When I got my number called. The lady at the desk was very helpful I wanted a passport immediately printed out for me. Which they will not do for lost passports. She told me that I can’t get one same day bit of a heartbreak when I found out but she said that she will try to hurry it up best she can. However there is hope. Don’t be alarmed. I’ve woken up today Tuesday morning to a notification that my passport is out for Wednesday morning and I will be flying on Thursday morning. So it has taken me just under 48 hours to get my passport. Buzzing baby off to Sicily ☀️.

HM Passport Office, Durham [Appointments only] - Durham
BSB
5/5

We Had or passports stolen and came here for the interview and assistance for renewal.
And I must say the lady who dealt with us was an absolute ST✨AR Ursula!(And her colleague)She couldn't of done more to help us. Many virtual 🤗 hugs to her.
Thanks sincerely👏

HM Passport Office, Durham [Appointments only] - Durham
Thomas R.
5/5

Booked an appointment to renew my passport, 1-week fast tracked. I arrived 5 minutes before my timeslot, place was empty, I was out of there in 3-4 minutes. Great service.

HM Passport Office, Durham [Appointments only] - Durham
Hoi Y. C.
5/5

My sister's online BNO passport renewal went very well and quickly. She was kept well informed of the passport status and when it would arrive via email, text message and WhatsApp.

What I find useful:
- Possibility to do passport renewal online with a digital
photo (for other European passports you still have to make an appointment at the town hall and bring a non-digital photo)
- Passport photo can be taken yourself with a camera or mobile phone.
- If the photo is not good, they will continue to send you a reminder until you upload a good photo.
- You can reschedule the passport delivery to another date that
is more convenient

Point for improvement:
It might be better if there was a possibility for the following option: when renewing the passport online, have the option to choose not to return the supporting documents and old passport to the applicant.
Reason: In other European countries, you can have the old passport destroyed when collecting the new passport from the town hall.

HM Passport Office, Durham [Appointments only] - Durham
Gihani S.
5/5

I wanted to say thank you to a lovely young lady with brown hair and glasses who could not have been more helpful and considerate when I needed to replace my passport. Thank you so, so much; I was able to go abroad as planned! 🙂

HM Passport Office, Durham [Appointments only] - Durham
joyce L.
1/5

I had applied online to renew both my mum and dads BNO passports back last Nov. Within 3 weeks my mums renewal was done perfectly whilst my dad's one was done in error so he was told to return it. Long story short, he returned the passport and 2 weeks later, he received the same wrong passport with corner cut off but WITHOUT his new passport! Some telephone operators were extremely un-knowledgeable as they do not even know what to do?! I was very shocked when one of them sent me to the home office for my dad's BNO renewal!
How could any passport offices fail twice to do such basics procedures of renewal?
Almost 5 months gone by, the issue has still not been solved.
I am their daughter who lives and works in Britain; and my parents are based in Hong Kong. I am their only child so I fly home whenever they need my help.
Now I had a call saying I was told to re-apply his application and make another payment online. What a joke! Today
is the fifth month since I applied for my dads passport. I just hope I won't be charged again because it wasn't my fault. It was the passport office who failed twice to give me the right passport.

HM Passport Office, Durham [Appointments only] - Durham
Adam P.
5/5

We paid for the super fast service as we were travelling in a couple of days. Got printed quickly. There was an issue with our appointment time as they’d allowed us to book one for 7.50pm, despite them closing at 3pm that day. They told us over the phone to just turn up earlier and it was fine in the end. Very quick. In and out in ten mins with new passport.

HM Passport Office, Durham [Appointments only] - Durham
Janice E.
5/5

Renewed my passport online. The service was fantastic so fast too. I went online on the Monday and my passport arrived Friday morning. I was contacted every day with an update of progress. Brilliant service other departments etc should take a leaf out of their book. Thank you 😊

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