HM Passport Office, Salford [Appointments only] - Salford

Dillon

I’ve had problems with people verifying my who I am on the pass port side and then when it works I have to do it again and now it’s been pulled while I’ve been calling non stop about it why pull it when I’m calling

Kristina M.

Have made an application for child’s passport since February and still waiting, they keep telling me is still with the examiner, don’t know what the examiner is doing so long, keep ring twice a week, have sent many emails, some of the staff been really helpful , however some were really rude to me asking if I can do something to help the process or speed up the process and they said just NO! The last staff I spoke she seems to be very bored with her self and yawn while on the phone while i was literally stressed!!!! this thing is starting to give me anxiety, I am in process of speaking with my local MP!!! I feel overwhelmed!

Emelian P.

As a rule, they mock people. Was there in March. The weather was terrible. Around zero and a strong wind. But we had to stand for half an hour and wait for them to open the door. In May, I had the appointed meeting for the report and could not appear on that day. I called to inform them about this, but the woman on the phone was rude and inadequate. She began to threaten that the police would break into my home if I did not show up on the appointed day, although the other worker rearranged the day without problems. In August I appeared at the appointed time and found a giant line. I stood out almost 3 hours in the queue and I even had to cancel the scheduled meeting. There was only one window working, despite the fact that this is a weekday. Unfortunately, people with power sooner or later lose all human!

Melanie W.

My 87 year old Mum had to go for a passport interview this weekend, She is very unsteady on her feet and has limited mobility. However, I feel the need to praise all the staff who assisted us both in getting her into the building , in particular the Security Staff, who helped make what could have been a difficult experience for her into a pleasurable one. She'll tell this story for months now. Thanks Guys !!!

Jake

Attended for my passport interview.
No parking facilities

When I arrived I saw parking fine signs everywhere so I asked one of the staff leaving work for the day where I should park and they were very rude and simply said ‘not here staff only’

I eventually ended up parking outside of a nearby business so I’ll likely get a fine.

When I went inside the security staff were very rude but my interviewer was very polite and attentive to me.

Colin G.

Park at one of media cities car parks, there is zero parking at the Passport office.

Passport office security guys are basically npc's, rude and blank faced guys, don't even try humour, they are dead inside.

The interviewer on the other hand was very pleasant and the interview was more of a conversation than questioning

TheIcy H.

If you want to know your worth park on this road.....The fines are eye watering......You would think that a parking facility for the users of this place would be available....NO CHANCE.....Drop in by parachute....possibly the safest option. You have to admit the government know how to do things right....NOT....!!!!

Patricia D.

The ppl were brill. But journey by train and tram was stressful. If anybody using tram get on the eccles tram don't get off at salford quays go two stops after to broadway and the passport place is a minute walk away