NatWest Leigh Lancs - Leigh

NatWest Leigh Lancs

NatWest Leigh Lancs, located at Address: 32 Market St, Leigh WN7 1DX, United Kingdom, is a branch of NatWest, one of the UK's leading banks. With a Phone: 3457888444 and a Website: locator.natwest.com, the branch offers a range of banking services.

Specialties

• Bank
• ATM

Among its specialties, NatWest Leigh Lancs offers on-site services, making banking convenient for customers. The branch also ensures accessibility, with a wheelchair-accessible entrance and car park.

Customer Experience

NatWest Leigh Lancs has received 21 reviews on Google My Business, with an average rating of 4.3/5, indicating a high level of customer satisfaction. Customers appreciate the helpful and friendly staff, despite some wait times during peak hours.

One customer commented, "You stand in the queue to be served, and there’s a staff member to the side encouraging you to use the machine. It does not matter how long that queue gets, the person still stands there encouraging you to use a till instead of getting staff out to sort." Despite this, the same customer acknowledged that "the staff are great when you do get served."

This feedback suggests that while there can be wait times, the staff's efforts to guide customers towards self-service options and their assistance once customers are served contribute to a positive banking experience.

Recommendations

For those visiting NatWest Leigh Lancs, it's recommended to familiarize oneself with the self-service options to expedite transactions, especially during busy hours. However, should you need assistance, the branch's staff are commended for their helpfulness and professionalism.

In terms of accessibility, the branch's wheelchair-accessible features make it convenient for customers with mobility impairments. It's always a good idea to check the branch's opening hours before visiting, as they may vary depending on the day of the week.

👍 Reviews of NatWest Leigh Lancs

Gillian W.

5/5

You stand in the queue to be served and there’s a staff member to the side of the queue encouraging you to use the machine .
It does not matter how long that queue gets the person still stands there encouraging you to use a till instead of getting staff out to sort.
Never the less the staff are great when you do get served

Sarah B.

5/5

Fantastic service from Kathy and other members of staff including the manager whose name I forgot to ask.
I had quite a lengthy issue to sort out and it was dealt with brilliantly, nothing too much trouble. Staff professional yet friendly, lovely atmosphere in branch. We NEED to make sure our local branches are not closed down. Face to face cannot be replaced by computers.

Diane

5/5

I can't rate the staff in this branch highly enough. I have been in a number of times recently to sort different things and they always provide a comprehensive service and are patient and totally customer focused. It's a pleasure to have face to face contact as opposed to waiting hours on a phone then when you eventually get through they give you incorrect information or can't get you off the phone fast enough. Thanks Leih Natwest branch you do a great job.

Andrew W.

3/5

Always been a good branch. I transferred my account here in 1986. I do feel the staff are being hamstrung by corporate decisions. Service is very slow, there are only two counters available, but three or four machines. The machines can only give a very limited service, nothing like a person at a counter, so the is a huge queue waiting for the two counters. Not ideal to say the least.

Mark B.

3/5

On a whole excellent bank but internal machines need looking at .
Keep rejecting cash to be paid in.
These are supposed to cut waiting times and make things easier.
Just isn't working.

David L.

5/5

Bank staff seem friendly enough and helpful, tills inside with facilities to pay cash into account via if there’s a queue.
When you do actually deal with staff there not behind a screen so more face to face to deal
With rather than through a window where can’t discuss as clear and issues.
Bank is also open Saturday which is useful and they also are pet friendly i regularly visit with my German shepherd, also a water bowl is usually there near the entrance.

klausharpoon

3/5

Staff are nice and helpful etc, but my word if you need the counter and can’t use one of the paying in machines, be prepared to wait…and wait. Lots of people don’t trust the machines so prefer to use the counter. Typing this as I queue

Susan M.

1/5

4 times we have been to the bank, the que is down the street,who says we don't need high street banks, closing at 1 oclock? some of us are still working, at this sad time, dont mention online banking,