Oak Furnitureland - Farnborough

Karen N.

My elderly mum ordered items on 7 day delivery. They turned up at 9.50pm and made as much noise as possible including slamming van doors constantly. The chest of drawers was damaged (looks like it's been dropped from a great height). All they have offered is a partial refund and keep the item which is not fit for purpose. It is so badly damaged the drawers will not open.

Lukasz M.

I have ordered a wardrobe for which I was waiting over 6 weeks. Upon delivery I was informed and it will not fit through the corridor into my room. It came as a surprise that I have been charged with the cost of delivery. I was told it's entirely my fault where I was not advised that the wardrobe comes in one piece or whether I will be charged with a transport fee if wardrobe will not fit . I've been told I should have read the policy information on the invoice. Very disappointed. I will not come back ever again.

Suganthini M.

Very well stocked. The entire store is pleasant and the staff are welcoming.

Good parking space.

Ákos H.

Needed a new comfortable couch. Look araund many places. Oak furnitureland has provided us with the perfect couch. Most importantly, the level of service that we received was excellent, and with a monthly cost that is affordable for ourselves. So good value good sofas huge choice. However, this post remains 5 stars if the delivery crew does their part. The delivery part can ruin the hole experience, and only for this reason I got the insurance. Follow-up post will come 24th March 2025. Thank you, Steve, for the great service.

J T.

Popped in to this store yesterday evening with my husband to look dining tables and chairs and seeing what we like/what we don’t. Was pleasantly greeted by Steve, who then approached us again whilst browsing to see how we were getting on and I said I’m not sure wood is the vibe we’re going for and Steve bluntly said well the clues in the name here maybe you’ll find what you’re looking for elsewhere and the proceeded to, what felt like, march us out of the store? Very odd behaviour, likely won’t return.

Gracey :.

Got kicked out buy rude staff member!!

There was one really super employee who was nice and all smiles!! Well done one his part. However, there was also an employee who kicked me and my friends- we were a small group of four- out of the store. We weren’t being obnoxiously loud or messy around. We were genuinely browsing the furniture. He told us that we weren’t allowed to browse and was only allowed to buy on the spot. Who goes into a shop and immediately knows what they want to buy? Furthermore, we explained our situation- we told him we were just browsing- and he said “Don’t care. Get out.” Rude! We apparently were not allowed to browse in the shop even though his colleague said earlier it was okay. Two stars for the nice employee!!

ian G.

We bought a kitchen dining room set here in January, and the in store service was great. Furniture was delivered shortly after, on time and exactly as we’d been told. We decided we didn’t like the table and chairs after we saw them in our kitchen area ; so they exchanged them without extra charge at a time convenient to us - bringing new ones and taking away the old ones we didn’t like. Service has been outstanding all the way through the experience. Best customer service I’ve come across in years!

Durga

It’s actually 0star never ordering from this company again as it’s my first and last order from you. The driver was very rude and not helpful at all from the moment he camein Coj there was a change of address and seemed like there was miscommunication between them and customer service, so he decided to took it out on us brought in my furniture and denied to bring the furniture in saying it won’t fit. Asked him if there’s any other option but he was not just helpful so had to return all the furnitures back. Called customer service and now have to pay £165 for nothing literally if this is how you make money for your business then good luck but Thankyou for giving ridiculous experience.