Pets at Home Brynmawr - Ebbw Vale

Pets at Home Brynmawr

Located in the Lakeside retail park, Blaina Rd, Brynmawr, Nantyglo, Ebbw Vale NP23 4PS, United Kingdom.

Pets at Home Brynmawr offers a variety of pet care products and services, including pet food, toys, and accessories.

Specialties

Pet store

Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, NFC mobile payments.

This company has 301 reviews on Google My Business.

Average opinion

4.2/5

About the business

Pets at Home Brynmawr is a pet care store that provides a wide range of products and services for pets. The store is located in the Lakeside retail park in Brynmawr, Ebbw Vale, and is easily accessible by car or public transportation. The store offers a variety of pet food, toys, and accessories, as well as delivery and in-store pick-up options. The store is wheelchair accessible and has a quick visit service for customers with limited time.

Customers have praised the store for its excellent customer service, with one customer stating, 'The lovely lady who helped me set up my account went out of her way to assist me, so thank you again' The store is open seven days a week and has extended hours during peak seasons.

Products and services

Pets at Home Brynmawr carries a wide range of pet food, including premium brands and budget-friendly options. The store also offers a variety of toys, accessories, and treats for dogs and cats. The store has a 'quick visit' service for customers who need to pick up their purchases quickly.

The store is open seven days a week and has extended hours during peak seasons. Customers can also take advantage of the store's delivery and in-store pick-up options.

Contact information

Address: 4, 1495311220, Website: petsathome.com

👍 Reviews of Pets at Home Brynmawr

Lauren C.

5/5

Pets at home is great for big bags of dog food. I always get Burns for my dogs.
The 12kg bag is really good and lasts a while.
I want to say a particular thank you to the lovely lady who helped me the other day and she went out of her way for me to help me set up my account, so thank you again, I really appreciate it! Best customer service I've had in a long time! 👍

S W.

2/5

Would not refund money on faulty substandard expensive dog toy that was brought back to shop within the hour with the receipt. They breached their own terms and conditions and need to be held responsible.

Carlito W.

1/5

Employee was rude and ignorant towards me, refused to sell me a fish because I was setting up a tank and then proceeded to try and explain that it needs to be in a 100 litre tank yet the fish I wanted wasn’t even in a 100 litre tank. Most likely refusing me for how I looked no doubt, avoid going here when relying on getting an animal, the tone of her expression and voice was utterly disrespectful and the way she acted towards me and my friends was disgusting. If a fish is required to be resting in a 100 litre tank, why leave it in a tank which is less than a 100. You’re causing more damage than I am, fix out your employees and work stations before judging people for how they look. Absolutely ridiculous behaviour!

Sam R.

1/5

Wouldn’t give one star. I bought two Guinea pigs from the Cardiff pets at home, both females originally only wanted one but was told they need to come as a pair. One month later one of the pigs died. I called the Cardiff store spoke to the manager who was happy to replace but had no females in stock. He said to go to my local store and see if they had any in stock. I attended the Brynmawr branch and spoke to a staff member who was not helpful at all. Another staff member approached and asked how she could help, I had to explain the whole situation all over again. She called the Cardiff store to speak to that manager and again very unhelpful. My reply to her was it’s fine I won’t come here again. She responded you didn’t come here anyways you went to Cardiff. My local store is the brynmawr branch where I would have been purchasing the hay, food, saw dust and what ever else they would require. I also have two dogs that I purchase food toys from thier establishment. The Cardiff manager has promised he will call me when he has a female in stock for me to collect. I hope that does happen. All this upset the staff at pets at home aftercare is totally unacceptable. The same fact lies my poor Guinea pig is dead and I had to go through all this nonsense.

Jane E.

5/5

Good price on the product I needed. The lady at the checkout was really lovely. Good range of products.

Kwisatz H.

5/5

Great staff and products, though a small store...

Mark T.

5/5

Good store with friendly helpful staff

Emma A.

5/5

I needed to buy cat litter, and I normally have my son with me to carry it for me, as I'm disabled and I struggle. Today I didn't have my son, but the lovely man on the till helped me to find the brand I needed, took it to the till and put it in my car for me. He was ever so kind and I felt like it was no trouble at all. Thank you to the assistant for his kindness.