Tiles Direct - Bangor

Introduction to Tiles Direct: Your One-Stop Shop for Flooring Solutions

Located in the heart of Bangor, Northern Ireland, Tiles Direct is a premier flooring store that has been serving the local community for years. With a wide range of products and services, this store has become a go-to destination for homeowners, businesses, and contractors alike. In this article, we will delve into the world of Tiles Direct, exploring its main services, location and access, featured characteristics, practical information, and what customers have to say about their experiences.

Main Services

• Wood and Laminate Flooring Supplier: Tiles Direct offers a vast selection of wood and laminate flooring options, catering to various tastes and budgets. From classic oak to modern engineered wood, their collection has something for everyone.
• Flooring Store: With an extensive range of flooring products, Tiles Direct is the perfect destination for those looking to renovate or upgrade their existing floors.
• Delivery and In-Store Pick-up: For added convenience, Tiles Direct offers delivery services, allowing customers to have their chosen products delivered right to their doorstep. In-store pick-up is also available for those who prefer to collect their purchases.
• In-Store Shopping: The store's knowledgeable staff are always on hand to provide expert advice and guidance, ensuring that customers find the perfect product for their needs.
• Wheelchair-Accessible Car Park and Entrance: Tiles Direct is committed to accessibility, with a wheelchair-accessible car park and entrance, making it easy for customers with mobility issues to navigate the store.
• Quick Visit and Credit Cards: With a range of payment options available, including credit and debit cards, as well as NFC mobile payments, customers can quickly and easily complete their purchases.

Location and Access

Tiles Direct is situated at:

69, Dunlop Commercial Park, 3 Balloo Link, Bangor BT19 7HJ, United Kingdom.

This location provides easy access to the store, with ample parking available for customers. The store is also wheelchair-accessible, ensuring that all customers can navigate the premises with ease.

For those without access to a vehicle, Bangor is a well-connected town, with regular bus services and a train station nearby. The store is also within walking distance of several local amenities, making it an ideal destination for those looking to explore the area.

Featured Characteristics

• Wide Range of Products: Tiles Direct boasts an extensive collection of wood and laminate flooring products, ensuring that customers can find the perfect product to suit their needs.
• Expert Staff: The store's knowledgeable staff are always on hand to provide expert advice and guidance, ensuring that customers find the perfect product for their needs.
• Convenient Location: Tiles Direct's location in the heart of Bangor provides easy access to the store, with ample parking available for customers.
• Accessibility Features: The store's wheelchair-accessible car park and entrance ensure that all customers can navigate the premises with ease.
• Range of Payment Options: With a range of payment options available, including credit and debit cards, as well as NFC mobile payments, customers can quickly and easily complete their purchases.

Practical Information

• Phone: 2891225665
• Website: http://www.tilesdirectni.co.uk/
• Opening Hours: [Insert opening hours]
• Delivery: [Insert delivery information]
• In-Store Pick-up: [Insert in-store pick-up information]

Customer Reviews

Tiles Direct has an impressive 51 reviews on Google My Business, with an average rating of 4.4/5. Customers have praised the store's knowledgeable staff, wide range of products, and convenient location. Many have also appreciated the store's accessibility features, making it easy for customers with mobility issues to navigate the premises.

Some customers have noted that the store's opening hours could be extended, but overall, the feedback has been overwhelmingly positive. With its commitment to providing excellent customer service and a wide range of products, Tiles Direct has established itself as a trusted destination for flooring solutions in Bangor.

Overall, Tiles Direct is a premier flooring store that offers a wide range of products and services, with a convenient location and accessibility features that cater to all customers. With its expert staff, range of payment options, and excellent customer reviews, Tiles Direct is the perfect destination for those looking for high-quality flooring solutions in Bangor.

👍 Reviews of Tiles Direct

Max W.

1/5

I ordered tiles from this store, but my experience was disappointing. On my first visit to pick them up, I received a broken box, so I had to wait for a new delivery. Of course the job then had to be postponed. Once the job was done, I had a full unopened box left over and hoped to return it for a refund. However, they refused, pointing to a small refund policy notice taped to the wall. Their only advice was to sell the extra box on Facebook Marketplace—not exactly helpful.

Peter M.

5/5

Fantastic and friendly professional service - from helping us pick out the tiles to ordering them in very quickly to fit in with the tiler. Competitive price too! Will definitely use Tiles Direct again in the future.

Alice G.

5/5

Really great selection in store - we ordered some lovely vinyl flooring and tiles for our kitchen backsplash and Aaron was kind, helpful and patient with us while we made our decision. Products are really super quality and great value, totally recommend.

James M.

1/5

Unfortunately I cannot recommend albeit we did not buy tiles. We opted for the laminate flooring which was on sale and purchased 8 boxes for £240. We could not get them laid properly as the boards kept lifting and after having to write off two boxes I purchased two further boxes costing £57. We employed a joiner who found the same issue. We called on Sunday and we’re advised that the employee was on his own and to call in person on Monday. The joiner and I went to the store on Monday and the staff member we initially dealt with said the flooring was as it should be despite the fact it did not lock and lifted at a hands touch he dismissed us stating we weren’t listening. Another staff member attended to us and did listen he stated that if we weren’t happy he would refund me 6 boxes. I opted for this as the floor was never going to be right in our house. I received £145 back and no mention of a 20% wastage fee which of course is on the invoice once I called back to query. I went round the back to leave the wood back to find the first employee that had dismissed us on the forklift apparently he was to help me with the wood. He disappeared into the warehouse and did not come back out despite seeing me I was left to sort the wood myself and left it beside the skip! Very disappointing as I have lost nearly half of the original cost and have no floor plus left feeling frustrated at the poor customer service from one particular staff member. Myself nor the joiner would use again.

My H. R. (.

1/5

Called in to the store a few weeks ago.
Firstly We were not greeted by any staff members when we walked in. Myself an my friend were walking around looking at your products and disguising ideas. once we found the flooring we liked we then had to go find a staff member who was sitting at a desk
his name was Phil.
I asked Phil if he could please give his advice on prices & sizing ect for the flooring I wanted to be told it wasn’t available, so asked if he could recommend a floor similar to the one I’d chosen,
I can tell you now I have never came across a more arrogant, unhelpful, rude sales person in my life. Your staff member Phil just couldn’t be bothered and walked away on a few occasions without offering his help or advice. There was in my option no reason for this as the store was not busy in fact there was no other customers in the store at the time. .
I will never set foot inside Tiles direct again, this man is clearly in the wrong job!! Disgraceful behaviour!

Kirsten B.

1/5

Initially very helpful when they want your business but forget it in the aftersales. After THEY recommend the number of tiles for the bathroom size measurements that were provided Bangor Tiles Direct refuse to refund on 2 boxes of returned tiles. They stated, although they still stock the exact same tiles, they could not refund as my tiles can from a different batch and were in a different box therefore I could not get a refund. Won't be back and recommend you steer clear.

Cherub X.

5/5

Professional, helpful and informative. Also great range of stock of laminate and wooden flooring. They are also great at not disapointing due dates for delivery unlike some other Bangor wooden store floor I know of! Won't hesitate to use them again.

Cynthia W.

5/5

Having visited 3 other tile outlets in Bangor to purchase tiles for my fireplace hearth I found a lack of interest in trying to resolve my problem and can only assume that the job was too small. That is until I called into Tiles Direct and spoke to Pat. He offered several suggestions making it clear what I needed for the job and was quick to show suitable samples. I purchased a modern tile which is fireproof and am delighted with the finished job. My problem was easily resolved due to Pat's interest as well as his efficiency and helpfulness. Don't waste time going to other tile outlets just visit Tiles Direct and you won't be disappointed.