VirginMedia O2 - Slough

VirginMedia O2: A Comprehensive Overview

For individuals seeking comprehensive telecommunications and digital entertainment solutions, VirginMedia O2 presents a compelling option. Situated at 354 Buckingham Ave, Slough SL1 4PF, United Kingdom, this integrated company offers a diverse suite of services designed to meet the evolving needs of modern households and businesses. Contact them directly at Phone: 7587794912 or explore their offerings further on their website: Website: virginmediao2.co.uk. VirginMedia O2 distinguishes itself through its combined strength, leveraging the resources of two established brands to deliver enhanced value to its customer base.

Company Profile and Specialties

VirginMedia O2 is fundamentally a media company and a prominent telecommunications service provider. Its formation represents a strategic merger, combining Virgin Media’s extensive broadband and TV network with O2’s mobile communications expertise. This synergy allows for a holistic approach to customer service, offering seamless integration across various digital platforms. The company’s core competencies extend beyond simple connectivity; they are actively involved in developing innovative digital experiences and services. Officially, they operate as an Association / Organization, signifying their commitment to industry collaboration and regulatory compliance. The company’s strategic focus is on delivering reliable, high-speed internet, mobile connectivity, and engaging entertainment options.

Location and Accessibility

The physical address of VirginMedia O2’s Slough office is 354 Buckingham Ave, Slough SL1 4PF, United Kingdom. For individuals with mobility challenges, the location offers convenient accessibility features. Notably, the premises include a wheelchair-accessible car park, ensuring effortless arrival for visitors utilizing such vehicles. Furthermore, a wheelchair-accessible entrance is available, promoting inclusivity and demonstrating a commitment to accommodating all patrons. This dedication to accessibility underscores the company's values and commitment to providing equal opportunities for all.

Services Offered – A Detailed Breakdown

VirginMedia O2’s service portfolio is remarkably comprehensive. Here’s a breakdown of key offerings:

• Broadband Internet: They provide a range of broadband packages, including fiber optic options, guaranteeing high-speed internet connectivity for residential and business users.
• Mobile Services: O2’s mobile network offers a variety of plans, encompassing data, voice, and text services for smartphones and tablets.
• TV & Entertainment: Virgin Media’s TV service provides access to a vast library of channels, on-demand content, and streaming services.
• Mobile Add-ons: Customers can enhance their mobile plans with additional data, international roaming, and other value-added features.
• Bundled Packages: VirginMedia O2 frequently offers bundled packages combining broadband, mobile, and TV services, providing significant cost savings and convenience.
• Business Solutions: They cater to business clients with tailored solutions including dedicated internet connectivity, managed IT services, and mobile solutions for employees.

Customer Feedback and Reputation

VirginMedia O2 currently maintains an average customer rating of 4.1/5 based on 50 reviews on Google My Business. This reflects a generally positive sentiment, though there are areas for potential improvement. Reviewers frequently commend the company’s speed and reliability of its internet service. However, some feedback highlights issues related to customer service responsiveness and billing inquiries.

Key themes emerging from the reviews include:

• Positive Aspects: High-speed internet, competitive pricing, and a wide range of entertainment options are consistently praised.
• Areas for Improvement: Customer service wait times and resolution of billing discrepancies are frequently cited as areas needing attention.
• Technical Support: Some customers have reported issues with technical support responsiveness.

Recommended Information for Potential Customers

Before engaging with VirginMedia O2, prospective customers should consider the following:

• Check Coverage: Verify that the desired service is available at their location, particularly for mobile plans.
• Compare Packages: Evaluate the various packages offered and select the one that best aligns with their needs and budget.
• Read Customer Reviews: Gain insights into the experiences of other customers by reviewing the Google My Business feedback.
• Understand Terms and Conditions: Carefully review the terms and conditions of service before signing up.
• Contact Customer Support: Reach out to customer support before signing up to address any specific questions or concerns.

In conclusion, VirginMedia O2 offers a compelling combination of media and telecommunications services. While improvements can be made in customer service, the company’s commitment to speed, reliability, and a diverse range of offerings positions it as a noteworthy contender in the competitive UK market. Further exploration of their website and direct contact with their team will undoubtedly provide a clearer understanding of how VirginMedia O2 can meet individual needs.

👍 Reviews of VirginMedia O2

Asad L.

5/5

Virgin Media O2 at 354 Buckingham Avenue is an outstanding place to work! The company fosters a supportive and inclusive culture where employees feel valued and empowered to succeed. The management team is approachable, transparent, and genuinely cares about staff well-being and professional growth.

The workplace environment is modern and well-equipped, with excellent facilities like a fantastic cafeteria and collaborative spaces. Opportunities for career advancement are plentiful, and the training programs are top-notch.

The work-life balance is excellent, and the team spirit here is unmatched. If you’re looking for a company that invests in its people and offers exciting challenges, Virgin Media O2 is the perfect choice!

Antoni P.

1/5

I have been moving to my new address for three weeks, the few possibilities of contact are added, I suppose due to a communication error, to the fact that they send us an internet cable, without registering us for internet at our new address, my question is What do I do with that cable that I now have a duplicate, do I give it away, do I sell it? I don't know what's the point of having everything if the offices don't activate the internet at my new address?

An2knee G.

1/5

Abandon hope all ye who enter here. This is a customer service free-zone. It's been over two months now since O2 allowed my number to be ported away to total strangers on the Vodafone network. This also cancelled my insurance. As a consequence, I have endured eight weeks of pure and unadulterated hell. If I were you, I'd sooner place your private parts in the hands of a knife-wielding homicidal maniac than entrust anything to these clowns. They are inept and uncaring beyond belief. And I say that as a customer of Thames Water. Avoid. Avoid. Avoid. Don't say I didn't warn you. You will regret leaving the snug cosiness of your current provider and will rue the day you have anything to do with O2. I know I do.

Normunds K.

3/5

Easy access by train from Burnham Station, Elizabeth line. Facilities are a bit out of date, no cables to connect extra monitor.. Cantina has very limited menu.

Sonia B.

1/5

I have just come home shaken and in tears as the staff in The Poole branch were so rude, I cannot believe their attitude. My partner has just bought from them an Ultra S 22. I went in for assistance to help with transfer to his old phone. we both have contracts with them and they said they were sales only and so rude will never use O2

Tripuresh V.

4/5

Just another office in Slough Buckingham Avenue, As always like all other VMO2 offices it's good

Sid

1/5

This woman needs training on how to interact with the public. Shockingly rude and patronising.

joseph S.

5/5

Best device provider, never had issues since joining them last year.