Visitor Chat - Portsmouth

Gemma S.

We have been thoroughly impressed with Visitor Chat since implementation. From the very beginning, the account management has been exceptional—supportive, responsive, and proactive. The setup process was simple and seamless, with the team always on hand to assist. Nothing has ever been too much trouble, and any issues or questions have been resolved quickly, often within just a few hours.

As for the product itself, it has far exceeded our expectations. Compared to our previous online chat solution, we’ve seen a significant improvement in both enquiry volume and conversion rates.

The chats are efficient, professional, and highly effective at generating high-quality leads—something our team has noted consistently. One of the most valuable aspects has been the ability to engage with customers outside of regular business hours, providing a reliable point of contact for website visitors at any time of day.

Overall, Visitor Chat has been a fantastic addition to our business. The service and results speak for themselves, and we wouldn’t hesitate to recommend them to any company looking to strengthen their online customer engagement and boost lead generation.

Charlie D.

We are very happy with Visitor Chat! It’s a great product that fits perfectly with our needs. The system is easy to use, and the monthly review process, led by Beth, is exceptional. She provides us great insights on how well the product works.One of the best parts is that it’s real people, not AI, handling the chats, which adds a personal touch our customers love. Communication has become so much more efficient and engaging thanks to this fantastic solution. Highly recommend it!

Tareq S.

We first started using Visitor Chat around six years ago. While it was a useful tool, we found that some customers were frustrated by the scripted responses, so we decided to stop using it. However, we returned to Visitor Chat a couple of years ago and noticed a significant improvement. The addition of integration with AutoTrader has been a game-changer, making interactions feel much more natural and enhancing the overall customer journey.

On top of that, the recent support we received from Ellis was outstanding—professional, efficient, and greatly appreciated. Overall, I’d highly recommend Visitor Chat for its improved functionality and excellent customer service.

K H.

Have been with Visitor chat from 2022. Always evolving and the team are always helpful and friendly. Thank you Ellis Beasley for the follow up and informing us of the new products that will help our business succeed.

Nichola M.

We really like Visitor Chat - it's easy to use in all aspects and the dashboard is really clear as well.

Our Account Manager, Elis, is amazing. So helpful, and very quick to respond. We can ask for no more than that 🙂 Thanks Elis

Jonathan W.

We've been using Visitor Chat for many years, and find it an invaluable tool. It's always nice to know that someone is looking after our enquiries when we're out of the office or after hours.

Adam R.

Been using the service for about 5-6 months now, found it to be very useful to the business and has generated some good leads for me.
Would definitely recommend.

Sian I.

We love working with visitor chat. They're friendly and helpful and always at hand to answer any queries that we have. Would definitely recommend them to others.